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Return, Exchange & Refund Policy

OliveGo Home Improvement reserves the right to not receive returns or refunds of the products after the order has been confirmed by you. But we will allow the return or exchange within 3 days of delivery for some products if the products are in the condition of original features and not opened package or lose price tag or used. We will not accept any return or exchange post the period of 3 days from the day of delivery.

Refunds

We refund in cash within 7 days of receiving the product and within 5 days for bank transfers. But for visas, master cards or credit cards will be as per bank procedure.

Reason for All Types Of Products	Types Of Return & Refund		Condition	Charges	Remarks
Reason for All Types Of Products	Delivery Fees to be paid by the Customer	Within 3 days	Condition	Charges	Remarks
Wrong Product Delivered	No	Yes	Original Feature	Exchange	If OliveGo sends you the wrong item, you can call Customer Service immediately and return it within (3) days.
Poor Quality	Yes	No	Original Feature	Exchange or Refund	If our product quality is poor or factory error, we will accept your return. But users fault will not be accepted.
Damaged Product	Yes	No	Original Feature	Exchange or Refund	Please check your received products on delivery time. We will not accept your return of damaged product after order has been received by you.
No Reason/Change of Mind	Yes	Yes	Original Feature	Exchange or Refund	We accept your return due to your social reason. But delivery charges must be paid by you. (Note-The product must be original feature)